Return & Exchanges | Self-Service

We understand that sometimes things don’t go as planned, and that’s perfectly okay! Whether it’s a sizing issue, a change of heart, or simply a need for something different, we’re here to help you navigate the return and exchange process smoothly.

Our self-service return and exchange system is designed to make your experience as hassle-free as possible. Here’s how it works:

Step 1: Initiate Your Return

help@ovah.us

To start the return process, simply reach out to our customer support team via email at . Provide your order number and the reason for your return, and we’ll guide you through the next steps.

Step 2: Prepare Your Item

Make sure the item is in its original condition—unworn, unused, with tags still attached, and in its original packaging. This ensures that your return can be processed quickly and efficiently.

Step 3: Ship It Back

Once your return is approved, we’ll send you a prepaid return shipping label along with instructions on how to send your package back to us. Remember, items sent back without prior authorization won’t be accepted, so it’s important to follow this step!

Step 4: Refund or Exchange