SHIPPING POLICY

Effective September 10, 2026

At Ovah, we work to get your order to you quickly and securely. All U.S. orders are shipped from Florida.

PROCESSING & FULFILLMENT

Order Processing Time: Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays, after order confirmation and payment verification.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing Delays: During high-volume periods, including holidays and major promotional events, processing may take up to 3–5 business days.

Please note that processing time is separate from shipping transit time.

DOMESTIC SHIPPING — UNITED STATES

We ship throughout the United States.

Standard Shipping

Standard shipping rates are calculated at checkout based on your order and delivery destination.

FREE Standard Shipping is available on U.S. orders of $75 or more.

Estimated delivery times will be displayed at checkout when available.

2-Day Express Shipping

Need it sooner? 2-Day Express Shipping is available for $4.97 at checkout.

The 2-business-day delivery estimate begins after your order has been processed and shipped.

Delivery times are estimates and may be affected by carrier delays, holidays, severe weather, address issues, or other circumstances outside of our control.

SHIPPING CARRIERS

Orders may be shipped using USPS, UPS, FedEx, DHL, or another qualified carrier based on destination and service availability.

Carrier selection is determined by Ovah unless a specific carrier option is offered at checkout.

INTERNATIONAL SHIPPING

We ship to select international destinations. Available shipping methods, rates, and estimated delivery times are calculated at checkout.

International delivery times may vary depending on destination, carrier, and customs processing.

Customs, Duties & Taxes

For orders shipped DDP (Delivered Duty Paid), applicable duties and taxes are collected at checkout when indicated.

For orders that are not shipped DDP, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are outside of Ovah's control.

If an international package is refused due to unpaid customs charges and returned to us, applicable return shipping, customs, or carrier fees may be deducted from the refund.

TRACKING & NOTIFICATIONS

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.

You can also track your order through the Track Your Order page on our website.

ADDRESS CHANGES

Please verify your shipping information carefully before completing your purchase.

If you notice an incorrect or incomplete address, contact us at help@ovah.us as soon as possible.

We will make reasonable efforts to update your shipping address before fulfillment, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Ovah is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

P.O. BOXES

We ship to P.O. Boxes using compatible USPS services.

Express shipping may not be available for P.O. Box addresses.

APO/FPO/DPO ADDRESSES

We proudly ship to eligible APO, FPO, and DPO military addresses using USPS.

Delivery times may vary and expedited shipping options may not be available for military addresses.

LOST PACKAGES

If your tracking information shows your package as delivered but you cannot locate it:

• Verify the shipping address on your order.

• Check around your delivery location.

• Check with household members, neighbors, front desk, or building management when applicable.

• Allow up to 24 hours, as some carriers may mark packages as delivered shortly before final delivery.

If you still cannot locate your package, contact us at help@ovah.us within 15 days of the carrier's recorded delivery date.

We will review the shipment and assist with the available carrier investigation or claim process.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

For approved claims involving damaged, defective, or incorrect items, Ovah will provide an appropriate resolution, which may include a replacement or refund at no additional shipping cost to you.

STOLEN PACKAGES

Once a carrier confirms delivery to the shipping address provided at checkout, Ovah cannot guarantee recovery of packages that are subsequently lost or stolen.

If you believe your package was stolen, please contact us. We will assist with any available carrier investigation or claim procedures.

Signature confirmation may be required for certain high-value orders or delivery addresses.

SHIPPING PROTECTION

All orders are carefully packaged to protect your jewelry during transit.

Certain shipments may include carrier insurance or additional delivery protection at Ovah's discretion.

Signature confirmation may be required for high-value orders or addresses identified as presenting an elevated delivery risk.

DELIVERY DELAYS

Delivery dates and transit times provided at checkout or by the carrier are estimates unless expressly stated otherwise.

Ovah is not responsible for shipping delays caused by circumstances outside of our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, government actions, customs delays, labor disruptions, or other events beyond our control.

If your shipment experiences an unusual delay, please contact us and we will assist with the available carrier investigation process.

RETURNS & EXCHANGE SHIPPING

Eligible items may be returned or exchanged within 30 days of delivery, subject to our Return & Refund Policy.

For standard eligible returns, a $10 return shipping fee may be deducted from your refund.

Eligible orders of $150 or more qualify for free return shipping.

Return shipping is free when the return is the result of an Ovah error, including an incorrect, defective, or damaged item.

For complete eligibility requirements, exclusions, and refund information, please refer to our Return & Refund Policy.

CONTACT US

For shipping questions or assistance with your order:

Email: help@ovah.us
Phone: +1 (689) 238-2720
Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Ovah
1801 Bases Blvd #114
Kissimmee, FL 34741
United States

POLICY UPDATES

We may update this Shipping Policy periodically to reflect changes to our shipping services, carriers, rates, or procedures.

The version of this Shipping Policy published on our website at the time of purchase will apply to your order, subject to applicable law.