RETURN & REFUND POLICY

Effective: Sep 10, 2026

At Ovah, we want you to love every piece you wear. If something isn’t quite right, eligible items may be returned or exchanged within 30 days of delivery.

30-DAY RETURNS & EXCHANGES

You have 30 days from the date your order is delivered to request a return or exchange.

To be eligible, jewelry must be:

• Unworn and unused

• In its original condition

• Returned with its original packaging

• Accompanied by proof of purchase

Items showing signs of wear, damage, alteration, or improper care may not be accepted.

RETURN SHIPPING

Returns for defective, damaged, or incorrect items are always free.

For standard returns, a $10 return shipping fee will be deducted from your refund.

Orders of $150 or more qualify for free return shipping.

Original shipping charges are non-refundable unless the return is due to an error by Ovah.

Important: There won't be return shipping fees for orders made through Klarna
Klarna's Merchant Policy

EXCHANGES

Eligible items may be exchanged within 30 days of delivery, subject to availability.

If the requested replacement is unavailable, we’ll issue a refund to your original payment method.

FINAL SALE

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged unless they arrive defective or damaged.

Customized or personalized jewelry is also final sale.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at help@ovah.us.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item

Once approved, we’ll provide a prepaid return label and arrange a replacement or refund.

REFUNDS

Once we receive and inspect your return, we’ll notify you of its approval status.

Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional processing time before the refund appears on your account.

Applicable return shipping fees will be deducted from the refund.

2-YEAR COLOR & QUALITY WARRANTY

Every Ovah piece is backed by our 2-Year Color & Quality Warranty.

If your jewelry experiences unusual discoloration, a manufacturing defect, or unexpected breakage within two years of purchase, contact us and we’ll review the issue for repair or replacement.

The warranty does not cover normal wear and tear, scratches, accidental damage, loss, theft, improper care, exposure to harsh chemicals, or misuse.

Proof of purchase may be required.

HOW TO START A RETURN

Contact us at:

Email: help@ovah.us
Phone: +1 (888) 387-1729
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Return Address:
Ovah, LLC
1801 Bases Blvd 
Unit 114
Kissimmee FL 34741

Please include your order number and the item you would like to return or exchange.

Do not send returns without authorization. Return instructions will be provided once your request is approved.

RETURN ABUSE

Ovah reserves the right to refuse returns that do not meet this policy or where fraudulent or abusive return activity is reasonably suspected.

This policy does not limit any rights available to you under applicable consumer protection laws.