RETURN & REFUND POLICY
Effective Date: August 30, 2025
At Ovah, we want you to love your purchase. If you're not completely satisfied, we've made our return process simple and straightforward.
RETURN ELIGIBILITY
100-Day Return Window
You have 100 days from the delivery date to initiate a return for eligible items.
Item Condition Requirements
To be eligible for return, items must be:
-
Unworn and unwashed with all original tags attached
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In original condition with no signs of wear, use, or alteration
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Complete with all original packaging and accessories
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Accompanied by proof of purchase (order confirmation email)
Quality Inspection
All returned items undergo quality inspection. Items that show signs of wear, washing, perfume/cologne, makeup, deodorant, or other use will be returned to the customer at their expense.
NON-RETURNABLE ITEMS
For health, safety, and hygiene reasons, the following items are final sale:
- Intimate apparel and undergarments
- Swimwear and activewear bottoms
- Custom or personalized items
- Items marked as "Final Sale" or purchased with promotional discounts over 40%
- Gift cards and digital products
HOW TO RETURN
Step 1: Contact Us First
Required: Email help@ovah.us before sending any returns. Include:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if applicable for defects/damage)
Step 2: Receive Return Authorization
We'll provide you with:
- Return authorization number (RMA)
- Pre-paid return label (when applicable)
- Return instructions
Step 3: Ship Your Return
- Use the provided return label or ship to our return center
- Include RMA number on package
- Keep tracking receipt for your records
Return Address:
Ovah Returns Center
Unit 2114
Orlando, FL 32824
RETURN SHIPPING COSTS
| Return Reason |
Shipping Cost |
| Defective/Damaged Item |
FREE (we provide label) |
| Wrong Item Sent |
FREE (we provide label) |
| Size Exchange |
FREE / $10 return fee |
| Style/Color Change |
FREE / $10 return fee |
| Changed Mind |
FREE / $10 return fee |
Free Return Exceptions: No return shipping fee for orders over $150 or for our error.
REFUND PROCESS
Processing Time
-
Inspection: 1-3 business days after we receive your return
-
Refund Processing: 1-7 business days after approval
-
Bank Processing: Additional 3-5 business days (varies by bank)
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Shop Pay, Klarna, Afterpay: 3-7 business days
Refund Deductions
- Return shipping fees (when applicable)
- Original shipping costs (unless our error)
- Restocking fee for certain returns (see fee schedule below)
EXCHANGES
Size Exchanges: We offer free size exchanges on full-price items within 30 days. Simply note "EXCHANGE" in your return request and specify your preferred size.
Style/Color Exchanges: Subject to $10 processing fee and availability.
DEFECTIVE OR DAMAGED ITEMS
Immediate Action Required: Contact us within 48 hours of delivery if you receive:
- Damaged items
- Defective products
- Wrong items
What We Need:
- Clear photos of the issue
- Description of the problem
- Order number
Our Response: We'll provide immediate replacement or full refund plus prepaid return label.
INTERNATIONAL RETURNS
EU Customers: 14-day cooling-off period applies per EU regulations.
Return Shipping: International customers are responsible for return shipping costs unless the item is defective or incorrect.
Customs: We're not responsible for customs fees on returned packages.
DISPUTE RESOLUTION
Before Initiating Chargebacks
We're committed to resolving all issues directly. Please contact help@ovah.us before initiating any payment disputes or chargebacks.
Our Commitment
- Respond to all inquiries within 24 hours
- Provide fair and prompt resolution
- Work with you to find a satisfactory solution
Chargeback Policy
Unauthorized chargebacks initiated without prior contact may result in:
- Account suspension
- Legal action for recovery of costs and fees
- Submission of transaction evidence to payment processors
FINAL SALE ITEMS
Items purchased at 40% discount or greater, clearance items, and items marked "Final Sale" cannot be returned unless defective.
POLICY VIOLATIONS
Fraudulent Returns: We reserve the right to refuse returns or ban customers who abuse our return policy, including but not limited to:
- Returning worn or damaged items
- Excessive returns without a valid reason
- Attempting to return non-returnable items
- Providing false information
CUSTOMER SERVICE
Contact Information:
- Email: help@ovah.us
- Phone: +1 (888) 387-1729
- Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Response Time: We respond to all return inquiries within 24 hours.
POLICY UPDATES
This policy may be updated periodically. The most current version will always be available on our website. Continued use of our website after changes constitutes acceptance of the revised policy.
Your Rights: This policy doesn't affect your statutory rights under applicable consumer protection laws.
By completing your purchase, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.
