SHIPPING POLICY

PROCESSING & FULFILLMENT

Order Processing Time: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after order confirmation and payment verification. Orders placed on weekends or holidays will be processed on the next business day.

Processing Delays: During peak seasons (Black Friday, Cyber Monday, holidays) or promotional events, processing times may extend to 3-5 business days. Customers will be notified of any expected delays.

DOMESTIC SHIPPING (UNITED STATES)

Standard Shipping

• Delivery Time: 2-5 business days after processing
• Carriers: FedEx, UPS, USPS, or DHL (carrier selection at our discretion)
• Cost: Calculated at checkout based on order value and destination

Expedited Options

• Free Express Shipping: 2-3 business days (available at checkout)
• Priority Shipping: 1-2 business days - $12.97
• Concierge Priority: Next business day delivery - $20.00
• Overnight Shipping: 1-2 business days (available for orders placed before 12 PM EST)

Free Shipping within the continental United States.

INTERNATIONAL SHIPPING

Available Countries: We ship to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

Delivery Timeframe: 7-21 business days, depending on destination and customs processing.

Customs & Duties:

• We do offer DDP shipping (Available on certain orders, please refer at checkout)
• International customers are responsible for all customs duties, taxes, and brokerage fees imposed by their country
• These charges are not included in your order total and are collected by the carrier upon delivery
• Ovah is not responsible for packages refused due to customs charges
• Refused packages will be returned to our facility; return shipping costs will be deducted from any refund issued

SHIPPING PROTECTION & LIABILITY

Package Protection: All shipments are carefully packaged using protective materials to ensure safe delivery. However, Ovah is not liable for packages that are:

• Delivered to the correct address provided by the customer
• Lost or stolen after confirmed delivery by the carrier
• Damaged due to weather conditions or carrier mishandling beyond our control

Insurance: Shipments over $100 are automatically insured. Customers may purchase additional shipping insurance at checkout for added protection.

Delivery Confirmation: Signature confirmation may be required for orders over $150 or at high-risk addresses.

ADDRESS & DELIVERY POLICIES

Address Changes: Shipping addresses cannot be modified once an order enters processing. Contact us immediately at help@ovah.us if you need to update your address.

Delivery Attempts: Carriers typically make 2-3 delivery attempts. If delivery fails, packages will be held at the local facility or returned to sender according to carrier policy.

P.O. Boxes: We ship to P.O. Boxes via USPS only. Expedited shipping options are not available for P.O. Box addresses.

TRACKING & NOTIFICATIONS

Tracking Information: Once your order ships, you'll receive a tracking number via email. Track your package at: https://www.ovah.us/tools/track-your-order

Delivery Notifications: You'll receive email updates when your package is:

• Processed and shipped
• Out for delivery
• Successfully delivered

LOST, STOLEN, OR DAMAGED PACKAGES

Lost Packages: If tracking shows your package as delivered but you haven't received it:

• Check with neighbors and building management
• Contact us within 15 days of the delivery date
• We'll investigate with the carrier and provide a resolution

Damaged Items: Report damaged items within 48 hours of delivery with photos for immediate replacement or refund.

Stolen Packages: While we sympathize with package theft, Ovah is not responsible for packages stolen after confirmed delivery. We recommend using a secure delivery location.

FORCE MAJEURE

Ovah is not liable for shipping delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters, severe weather conditions
• Labor strikes or transportation disruptions
• Government actions or regulations
• Global pandemics or health emergencies
• Carrier delays or service disruptions

MILITARY & APO/FPO ADDRESSES

We proudly ship to military addresses (APO/FPO/DPO) via USPS. Delivery times may vary from 10-21 business days. Expedited shipping options are not available for military addresses.

SHIPPING RESTRICTIONS

Certain items may have shipping restrictions based on:

• State or local regulations
• Carrier limitations
• International customs requirements

Restricted items will be clearly marked on product pages, and customers will be notified if their order contains restricted items.

RETURNS & EXCHANGES SHIPPING

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

Exchange Shipping: We'll cover shipping costs for exchanges due to our error (wrong size sent, defective item, etc.).

CONTACT INFORMATION

Customer Service:

• Email: help@ovah.us
• Phone: +1 (914) 479-8696
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Business Address: Ovah 11345 NW 55th Lane Doral, FL 33178, United States

POLICY UPDATES

This shipping policy is subject to change without notice. The most current version will always be available on our website. By placing an order, you agree to the terms outlined in this shipping policy.

Last Updated: June 30, 2025